Role Purpose:

Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.

Roles and Responsibilities:

Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
Maintain a high level of product knowledge
Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
- Sales standards
- Cash wrap standards
- Client book management
- Inventory management
- Customer and After Sales service
Help clients make selections and assist in the try-on process
Ensure compliance with all company policies, procedures and directives
- Attendance / Reporting for Work (Ulti-Pro) – clocking in and out
- Navigating through UltiPro Portal
- Uniform and Grooming Standards
- Lunch and Afternoon Breaks
- Lockers
- Organization at the workplace
- Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
- End-of-Day Procedures (i.e. bag checks)
Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
- Phone calls and emails
- Thank you letters
- Shipping merchandise out-of-town
Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
Proactively identify and pursue opportunities to achieve financial targets and increase sales
Assist with inventory and special projects as needed
- Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
Ensure visual standards are maintained at all times
Understand the terminology associated with Jimmy Choo shoes and accessories
Be proficient with the register system(s)
Merchandise product

Competencies:

Functional / Technical Skills
Integrity and Trust
Customer Focus
Approachability
Self-Motivation and Action Orientation
Attention to detail
Results Focus (Drive for Results)
Effective Communication

Skills / Specific Knowledge Required:

Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)
Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude
Excellent selling and customer service skills
Excellent ability to multi-task and prioritize
Strong team-working skills
Strong organization and time-management skills
Strong independent work ethic
Problem management and resolution skills
Solid understanding of retail store operations, associated processes and tools
Technology skills, specifically related to POS / CRM operation are a plus
Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)
Strong industry knowledge and brand awareness

Professional Experience:

2-5 years of luxury retail experience with established clientele

Academic Qualifications:

High school diploma
College degree preferred

Personal Attributes:

Passion for sales, footwear and accessories
Fast learning, curiosity and a good degree of self-motivation
Adaptable to a fast-paced sales environment
Works well in a team-oriented environment
Able to also work alone with limited supervision
Positive attitude and friendly spirit / approachable and easy to talk to
Strong attention to detail with the ability to handle multiple tasks simultaneously
Professionalism, both in appearance and demeanor
Proactive solicitation of input from others, acceptance and use of feedback to improve performance
Uncompromising integrity and adherence to organizational core values and all ethical standards / Possesses strong personal moral and ethical standards
Proactive assumption of responsibility for self-development and seizure of opportunities for continuous improvement
Dedication to meeting and where possible, exceeding internal and external customer expectations
Ability to establish a relationship / rapport with the customer and the broader store team – gain trust and respect
Takes initiative to cultivate and maintain client relationships

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at .

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