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3 reasons why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up rocketing by nearly 28%. In some parts of the world we saw 10 years of ecommerce growth in the space of 3 months. High demand is great news, but couple that with increased competition and shrinking customer retention rates and...

Jun 1, 2021