Salesforce Product Manager

Skechers is a global footwear and apparel brand where you will see that your work has impact on day one. Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. To that end, Skechers has invested in Salesforce Service Cloud, Consumer Goods Cloud, CloudCraze and other applications. We are seeking a talented and highly motivated Product Manager to drive forward Salesforce and other initiatives.
As a Salesforce Product Manager, you will work with stakeholders to define business needs, implement product strategy and own the end-to-end lifecycle for Salesforce and other systems, including but not limited to Salesforce Service Cloud, Consumer Goods Cloud, CloudCraze, Freshdesk, OwnBackup, and other potential systems. You will work with our Skechers and System Integrator technical teams on design, building solution components, unit testing, and driving forward Salesforce initiatives around the globe.
Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members

RESPONSIBILITIES

Strategic Planning and Leadership:

• Develop and maintain product roadmaps for Salesforce and other enterprise applications, aligning them with overall business strategy and goals
• Lead regular stakeholder meetings to gather feedback, prioritize requests, and communicate product updates
• Develop and present business cases for new initiatives or major upgrades to executive leadership
• Stay current with industry trends, including AI and machine learning, identifying implementation opportunities within enterprise applications

Product Development and Management:

• Collaborate with technical teams on design, development, configuration, and feature enhancements for all managed applications
• Oversee end-to-end product lifecycle, including configuration, quality assurance, testing, and deployment
• Manage integrations between different platforms and technologies, ensuring seamless data flow and functionality
• Lead the creation and maintenance of comprehensive product documentation, including user guides and training materials

Performance Optimization and Analysis:

• Establish and track key performance indicators (KPIs) for each application to measure success and drive continuous improvement
• Conduct regular analysis on feature performance, user satisfaction, and overall application efficiency
• Identify and implement optimization opportunities to maximize ROI and user experience

Team and Resource Management:

• Oversee day-to-day execution, planning, and resource allocation for application teams
• Manage project backlogs and facilitate backlog grooming sessions with development teams
• Foster personnel development and maintain high-performance standards within the team

Vendor and Stakeholder Management:

• Participate in vendor management, including tool evaluation, contract negotiation, and relationship management
• Collaborate with data science and AI teams to implement advanced solutions within enterprise applications
• Coordinate with cybersecurity teams to ensure all applications meet security standards and compliance requirements

Change Management and User Adoption:

• Lead change management initiatives to ensure smooth adoption of new features and applications across the organization
• Facilitate knowledge transfer and training sessions for end-users and IT team members
• Continuously gather and incorporate user feedback to improve application usability and effectiveness

Application Portfolio Management:

• Oversee a diverse portfolio of enterprise applications, including but not limited to Salesforce products, customer service platforms (e.g., Freshdesk), data backup solutions (e.g., OwnBackup), and other critical business systems
• Demonstrate flexibility and adaptability in managing various applications as assigned, regardless of their direct relation to Salesforce
• Quickly learn and become proficient in new applications as they are added to the portfolio

QUALIFICATIONS

• Recommended Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Platform Developer I & II, Application Architect, System Architect
• Expertise in client-side (Lightning Web Component, JavaScript, HTML, Visualforce, CSS) & server-side (Apex) expertise
• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).
• Experience integrating Salesforce with third party systems via web services (REST & SOAP, JSON & XML, etc.)
• Familiarity with AI and machine learning concepts, particularly in relation to Salesforce core and other enterprise applications
• Knowledge of AI-powered features in Salesforce (e.g., Einstein Analytics, Prediction Builder) and other enterprise applications
• Experience with configuration of advanced features in Amazon Connect, Service Cloud Voice, Einstein features, Tableau, chat bot, Retail Execution
• Excellent verbal and written communication skills
• Self-directed and comfortable working in fast-paced environments
• Able to solve complex problems and offer new perspectives on existing solutions
• Proficiency of Microsoft Office and product management tools (i.e. Atlassian suite)
• Demonstrated ability to lead and manage a team, including resource allocation, successful onboarding, fostering professional growth, and maintaining high performance standards through effective accountability measures

WORK EXPERIENCE

• Minimum 7 years professional experience in Salesforce ecosystems
• Minimum 5 years Salesforce Service Cloud experience and Sale CRM
• Experience with Salesforce Lightning platform 5+ years (preferred)
• Experience with Salesforce B2B Commerce Cloud (preferred)
• Experience implementing new instances of Salesforce and other applications for global implementation
• Experience setting up and maintaining DevOps solution for multi-org code release

JOB-RELATED EDUCATION

• B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience.

Salary is $145,000 - $185,000

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.