Click and Collect news and archive

John Lewis sued by Brent Cross landlords over click-and-collect service

The landlord of London shopping centre Brent Cross is suing John Lewis for a share of its click-and-collect sales, claiming that the department store should pay for online sales collected in-store. In a joint filing with the High Court, Hammerson and former landlord Standard Life Investments have requested clarification on whether sales made via...

Retail

Demand for new click and collect service crashes Primark website

High demand for Primark’s click and collect service forced the British retailer’s website to crash on Monday. The trial service, which is initially available in 25 UK stores and launches with childrenswear, is a result of the company losing 1 billion pounds in sales during the pandemic, when it did not offer pick-up or delivery options and...

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John Lewis trials click and collect service with third party retailers

John Lewis Partnership is piloting providing access to its click and collect distribution network to third party retailers in a bid to attract new customers. The trial will kick off with British fashion retailer Boden, allowing its customers to use the John Lewis & Partners click and collect service to pick up their parcels from 30 Waitrose &...

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Retail

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...

Retail

Radley launches digital in-store shopping

British handbag and accessories brand Radley is to allow in-store customers to access its entire product range via a new ‘Order In-Store' app feature. The brand, which currently operates 32 stores in the UK, has collaborated with omnichannel order management specialist OneStock for the new feature which allows orders to be delivered from the...

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Apparel

Shoppers prefer 'click and collect'

Click and collect is the fastest growing online shopping delivery service and could soon surpass home delivery options. According to figures from OC&C strategy consultants, the forecast of units ordered online but collected in store will overtake that for home delivery for the first time, increasing by 53m parcels, year on year, compared with a...

Apparel

Amazon launches click and collect scheme

Amazon is launching a click and collect scheme, where customers can collect items bought on the web from lockers at major shopping centres. The online retailer has negotiated a deal with Land Securities to install the lockers at selected shopping centres in London. The first lockers at One New Change in the City are expected to be active as...