MetaPack news and archive

70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience

A new report from ecommerce delivery technology leader Metapack uncovers the effect of negative delivery experience on consumer shopping behaviours. Amid the shift to online shopping, the research dives into consumer delivery experience across the UK, France and Germany and reveals that over two-thirds of consumers are less inclined to shop with...

BusinessPartner Content

3 reasons why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up rocketing by nearly 28%. In some parts of the world we saw 10 years of ecommerce growth in the space of 3 months. High demand is great news, but couple that with increased competition and shrinking customer retention rates and...

FeaturedMember

Retail

Unboxed: How ecommerce is changing the delivery landscape

London - The continually evolving retail landscape is changing how shopping behaviour is affecting both in-store and online experiences and more importantly, changing customer expectations. As online shopping is now integral to our daily lives, leading retailers, brands and marketplaces can no longer afford to be complacent about the role...