PARCEL.ONE news and archive

Peak Season – what customers expect from shipping

The peak season presents retailers with special challenges, especially with regard to shipping. But what do customers want from shipping during the gift-giving season? This article provides an overview of the most important customer expectations. Meeting high standards in difficult times The peak season is once again the busiest time of the year...

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Returns? But sustainably so! Rethinking returns management with PARCEL.ONE

Customers expect excellent service also in online shopping. They want generous return periods and, of course, the possibility to make returns free of charge. At the same time, consumers also demand sustainability on the part of e-commerce companies. Ecological shipping and an equally sustainable handling of returns therefore are among the core...