The lines between physical and digital stores are increasingly blurring, ushering in the era of the "phygital" business model in retail. The premise is clear: renew or die. However, one question resonates: is it possible to achieve this fusion of physical and digital environments without compromising the customer experience? According to a study...
Apr 1, 2024
Physical stores will soon employ less humans but offer better customer experience. So say innovation leaders in the retail technology space. While this might be an answer to the staff shortages and worker strikes plaguing businesses post-pandemic what will it mean for the average shopper? “Avatarizing service people” is how Germany-based...
Mar 30, 2023
After a couple of years dominated by uncertainty, apparel retailers have a clear path of action: 2023 is the year to reap the fruits of their investments in AR, AI, and other tech to champion customer loyalty. Earlier this week, the who is who of the retail industry met at the US largest trade event of the year to debate whereas that sought...
Jan 18, 2023