Retail Dive news and archive

When AI shares incorrect information, 58 percent of shoppers blame the brand

It’s no big secret that artificial intelligence is changing the face of retail. Applicable at nearly every stage of the broader product lifecycle, more and more consumers across the globe are using large language models (LLMs) from ChatGPT to Gemini for online shopping. Turning to AI to discover, compare, and select which products from which...

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Store closures, particularly in malls, could affect up to 25,000 units this year

Permanent store closures in the United States could affect up to 25,000 units this year. Analysis by Coresight Research, released by Retail Dive, shows 55-60 percent of these divestments are located in malls. Many of the larger mall units remain empty Forecasting between 20,000 and 25,000 closures would double that of shuttered stores in 2019....