The British Fashion Council (BFC) has announced that it has commissioned global strategists Roland Berger, in partnership with DHL, to carry out a report that hopes to solve problems surrounding e-commerce returns in fashion. The initiative comes as part of the BFC’s Institute of Positive Fashion (IPF) and will see initial findings and...
Sep 9, 2022
Gen Z may be leading the sustainability charge but so far their eco-conscious hopes for the future is marred by their shopping habits and keeping fast fashion retailers like Shein and H&M in high demand. A viral hashtag on TikTok, called “Keep or Return”, has clocked over 140 million views. Here fashion bloggers order mountains of clothing to...
Aug 29, 2022
Returns are the bain of digital pureplayers and retailers with ecommerce alike. The online fashion industry has one of the highest levels of retail returns, a result of fast fashion companies offering lenient returns policies for customers to have no risk in trying sizes and styles. But high volume returns come with a cost, not just for...
Jul 18, 2022
Online fashion brands are facing a flood of returns that shows no sign of slowing - in fact, the tide is rising. ReBOUND data highlights that in the UK alone, the volume of online fashion returns is currently 55% higher than this time last year. Today’s customers are increasingly savvy to how easy it is to return online purchases - it now takes...
Jun 20, 2022
Without fanfare or a major announcement, Zara last week began charging fees for online shoppers returning its clothes. The 1.95 pound cost will be waived if customers return items in its physical stores, but not if returned via a convenient third party drop-off point. The cost of returns has soared in recent years as online shoppers order...
May 12, 2022
Supermarket giant Asda has announced it will be trialling a new return option for fashion items that will allow customers to hand any unwanted products to a delivery driver when accepting an Asda grocery order at home. The trial will span 48 locations and enables customers to return products from over 100 retailers, including Asos, Missguided...
Apr 26, 2022
According to new research by Paymentsense, 78 percent of customers are more likely to purchase from a brand if they offer free returns. The card payment provider then analyzed search volumes for the top 500 retailers in the UK to discover the most popular brands based on their returns policy. Of the top 20, it’s no surprise that Amazon came out...
Mar 10, 2022
Retailers expect more than 761 billion dollars of unwanted merchandise sold last year to be returned by consumers, according to a report released by the National Retail Federation (NRF) and Appriss Retail. This accounts for an average of 16.6 percent of total U.S. retail sales, which soared to 4.583 trillion dollars in 2021. “As total retail...
Jan 26, 2022
The coronavirus pandemic has posed many challenges for both online and brick-and-mortar retailers alike, but managing the impending extended and potentially excessive holiday returns season will likely be a challenge that continues well beyond a virus’s temporary turmoil. This could be a chance for the retail sector to prioritize an often...
Jan 3, 2022
Returns processor Optoro estimates that the cost of returns for retailers will be 59 percent higher than a year ago. Veteran retail executive shares some tips to keep these rising costs contained. This hike translates into a 17 dollars price increase for retailers per item to be processed for return (returned goods will cost retailers 33 dollars...
Dec 30, 2021
German Start-up Beawear, launched just a few days ago, has dedicated itself to tackling the fashion industry’s many different sizing systems - or the “Wild West” of sizing, as it calls it. Starting from the premise “Imagine you’re shopping online and everything fits,” founders Verena Ziegler and Dr Frauke Link use artificial intelligence for...
Dec 15, 2021
Time is always of the essence, especially for an industry such as fashion. Designed around a traditional seasonal model, the time brands and retailers spend on design, product development, production, shipping, and sales is vital. Take too long to bring a certain product to market, and you could potentially miss out on your selling window. In...
Sep 7, 2021
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