Returns news and archive

Alo Yoga and Steve Madden partner with Reshop on faster refund service

Newly launched refunding platform Reshop has announced lifestyle brand Alo Yoga and footwear label Steve Madden among its first partners, each one set to implement the company’s returns process to enhance customer experience. Reshop’s concept revolves around speedier refunding, removing the wait time for shoppers to get their money back by...

Business

PrettyLittleThing reportedly deactivating accounts of serial returners

Weeks after introducing fees for returns, PrettyLittleThing (PLT) is now seemingly doubling down on its efforts to put a stop to serial refunders, with it now circulating that the fast fashion retailer is believed to be deactivating the accounts of such individuals. According to an email seen by the BBC, a number of shoppers had been informed...

Business

PrettyLittleThing introduces returns fee

PrettyLittleThing has joined a number of its fast fashion counterparts in the introduction of returns fees despite having previously stood by its free returns policy on social media last year. Through the newly introduced policy, PrettyLittleThing returns will now cost UK customers 1.99 pound, the total of which will be deducted from a customer’...

Business

Oh Polly to begin charging 'serial refunders' nine pounds for returns

Fast fashion retailer Oh Polly is hopping on the bandwagon of charging for returns with its own policy that is hoping to put a stop to serial refunding. A new return fee policy introduced by the e-tailer will now be based on a consumer’s rate of returns in the UK. If a shopper wishes to return up to 50 percent of their order, for example, they...

Retail |Interview Featured

Navigating returns fraud challenges in the fashion and retail industry

Returns fraud has emerged as a significant concern within the fashion and retail industry, posing financial challenges and operational complexities for businesses. This form of fraud involves deceptive practices where consumers exploit return policies for personal gain, often by purchasing items with the intention of returning them after...

RetailFeatured

Shoppers want sustainable returns, but prioritise convenience

Consumers are increasingly concerned about the environmental impact of their shopping habits and are willing to pay extra for eco-friendly options, according to a survey by returns specialist ReBound. The study found that 73 percent of shoppers are prepared to incur extra costs for environmentally responsible returns. While 76 percent of...

BusinessFeatured

Tech tools for combating poor fit and returns: data analytics, AI and VR

About This article was written for FashionUnited by Helen Scurfield, Innovation and Development Director, Asendia. What is causing returns on this scale? A massive 46 percent of US consumers in a recent Harris Poll gave ‘poor fit’ as the prime reason for returning garments, ahead of damage (38 percent) and poor quality (36 percent). This issue...

Retail

New Look introduces return kiosks to select stores

Retail chain New Look has rolled out a number of return kiosks across a selection of its stores in a bid to reduce the time spent by staff when processing such returns. The kiosks, powered by returns platform ZigZag, will also be used as a method of collecting data, to better understand the needs of the customer and why they are opting to return...

BusinessPress Release

Auctane Expands Portfolio through Acquisition of the Return Rabbit Business

Acquisition advances Auctane’s commitment to enhancing end-to-end delivery experiences. Auctane, the leading global delivery experience company that operates trusted brands such as Metapack, ShipStation, Packlink, ShipEngine, Stamps.com, ShippingEasy, ShipWorks, and Endicia, today announced it has acquired the assets of Return Rabbit, an...

Fashion Featured

UK returns are estimated to generate 750,000 tonnes of CO2 emissions

For retailers and environmentalists alike, the crux of fashion e-commerce is the high volume of returns. At best, returns should be mitigated at point of sale, reducing a potential for return shipments, and to be handled more efficiently if they do get sent back. This requires optimisation of logistics and operations processes for efficiency and...

Business

New Look to trial charging for online returns

New Look is said to be trialling a 1.99 pound return fee for online orders in order to offset any possible price rises. The fee will apply to postal returns only, with in-store returns for online orders to continue being free. In a statement to FashionUnited, a New Look spokesperson commented: “New Look has taken the decision to trial a 1.99...

RetailFeatured

Inditex expands its return fee to home market

Zara parent Inditex since May has been charging online shoppers in select regions for returning unwanted items. On Thursday the group said it would expand the charge to its home base of Spain, one of its core markets. A fee of 1,95 euros will be deducted from a processed refund, unless goods are dropped off at a physical store. The cost of...