Returns news and archive

Destruction ban: How Save Our Returns aims to bring returns out of the black box

Millions of returned products, increasing regulation and a rapidly growing re-commerce market are making returns management a strategic issue for the fashion industry. Ernst Lameyer, founder of Save Our Returns, explains why transparency will become mandatory, the risks associated with non-transparent processes and why professional returns...

BusinessPartner Content

Returns: A key lever for fashion circularity

Hans Robben (Program Manager The Renewal Workshop at Bleckmann) An effective returns process is essential for successful brands and an important aspect of ensuring a positive customer experience. However, there is also a significant potential for waste in the returns process, impacting both brand profitability and the environmental impact of the...

BusinessPartner Content

D2C brands: Is it time to go omnichannel?

By Matthias Vandecasteele, Sales Director for Lifestyle Taking your first steps into the omnichannel space as a D2C brand can feel like a big risk. However, for many brands there comes a time when not taking the risk can start to damage their growth potential. So, how do you know when that time has come? Based on my years of experience helping...

Retail

Loop and Global-e partner to streamline cross-border returns for fashion brands

As fashion retailers intensify their focus on international expansion, operational efficiency has become paramount. In a move aimed at reducing friction in global returns, commerce operations platform Loop has announced a strategic partnership with cross-border e-commerce specialist Global-e. The collaboration seeks to simplify returns...

Retail

H&M to increase UK return fees

Swedish fashion giant H&M is joining the widening group of retailers increasing their return fees in a bid to tackle alleged abuse of the policy. From February 3, 2025, the company will be increasing its fee on returned items from 1.99 pound to 2.95 pounds, which will be deducted from refunds made by all UK customers. The fee will not be applied...

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Business

Poshmark partners with Loop to offer returns resale options for returns

Resale fashion marketplace Poshmark has partnered with Loop to offer US consumers the possibility to resell goods or items meant for return. The new partnership, which sees Poshmark working with the commerce platform for Shopify brands, ensures that the US shoppers in Loop's merchant network can now resell items on Poshmark, turning missed...

Retail

British consumers will shop elsewhere if a retailer charges for returns

New research commissioned by UserTesting has found that the rise in brands and retailers charging for returns is driving consumers elsewhere. Four in five consumers stated in the survey that they would shop elsewhere if a retailer began charging for returns, with 63 percent of Brits adding that they would also be more likely to shop in a...

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Retail

E-commerce returns surge poses challenges for retailers

The e-commerce sector is grappling with a surge in product returns, a trend that is squeezing profit margins and forcing retailers to reassess their policies. This shift comes as consumer expectations for frictionless returns clash with retailers' need to maintain profitability and reduce environmental impact. ASOS, the online fashion retailer,...

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Business

Could Asos be scrapping free returns?

An email sent out to Asos customers last week has people wondering if the British e-tailer will be joining its slew of fast fashion peers in scrapping free returns in the UK. Online speculation arose upon the release of an email to the retailer’s “regular” customers, which read that it would be updating its “Fair Use Policy in relation to...

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Retail|Interview

Conversion up – Returns down: Sizekick wants to make webshops more profitable using AI sizing advice

Munich-based startup Sizekick wants to help fashion and sports retailers reduce returns in online commerce through precise sizing advice. Deep learning models and the Hohenstein Institute's huge body database ensure accuracy. The topic of returns is as old as online retail itself. Clothing brands in particular have to (learn to) live with the...

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Business

Alo Yoga and Steve Madden partner with Reshop on faster refund service

Newly launched refunding platform Reshop has announced lifestyle brand Alo Yoga and footwear label Steve Madden among its first partners, each one set to implement the company’s returns process to enhance customer experience. Reshop’s concept revolves around speedier refunding, removing the wait time for shoppers to get their money back by...

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Business

PrettyLittleThing reportedly deactivating accounts of serial returners

Weeks after introducing fees for returns, PrettyLittleThing (PLT) is now seemingly doubling down on its efforts to put a stop to serial refunders, with it now circulating that the fast fashion retailer is believed to be deactivating the accounts of such individuals. According to an email seen by the BBC, a number of shoppers had been informed...