- Prachi Singh |
Hudson’s Bay Company (HBC) has appointed Stephen J. Gold as Chief Technology and Digital Operations Officer. The company said, Gold will be responsible for leading the technology and digital strategy for HBC, with a focus on aligning the end-to-end customer experience through data and digital innovation across the enterprise and HBC's banners in North America. With this appointment, HBC added that it is aligning its digital operations and technical teams under one centre of excellence.
"Steve is a seasoned technology and digital leader, who has a deep understanding of the retail market and has a proven track record of delivering large-scale technology initiatives that positively impact business outcomes," said Helena Foulkes, CEO of HBC in a statement.
Prior to joining HBC, Gold served as executive vice president technology operations and innovation, and chief information officer at CVS Health, where he was responsible for all aspects of enterprise-wide technology including running CVS's digital business unit as well as business operations for CVS's largest business unit.
"The way customers shop and engage with retailers is constantly evolving and we must have technology solutions that can deliver unique omnichannel experiences to exceed customer expectations. I am excited to join the HBC team," added Gold.
In addition, HBC said, Gold will oversee a newly-formed digital team, creating a end-to-end, service-oriented and collaborative operating model to deliver greater synergies for HBC's banners. Gold also serves on the board of directors of World Fuel Services, Inc. and the board of advisors of St. John's University as well as a few early stage technology companies. Joining immediately, Gold succeeds Janet Schalk, who is leaving the company on August 1, 2018.
Picture:Hudson's Bay website