Foot Locker USA

Omni Operations Analyst

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. 

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

Come change the game with us. Apply today!

At Foot Locker, we're redefining how orders move from click to customer. We're building a brand new Omnichannel Fulfillment team from the ground up. BOPIS. Ship-to-Home. Last Mile. EDD. Returns. The full picture. The playbook isn't written yet and you'll help write it. The work is collaborative, fast moving, and based in our new NYC office.

The Omni Operations Analyst supports the Omni Order Management team by providing end‑to‑end analytical coverage of Foot Locker’s omnichannel operations. In this role, you will focus on identifying performance trends across the order lifecycle by conducting root cause analysis and delivering data‑driven insights to improve operational efficiency, order quality, and customer experience.

Responsibilities

Analyze omnichannel operational performance across the full order lifecycle, from order placement through fulfillment, delivery, post-purchase experience and returns
Monitor core omnichannel KPIs to identify trends, variances, risks, and opportunities for improvement across digital and store-enabled order flows
Conduct deep-dive root cause analysis on operational issues impacting speed, accuracy, cost, and customer experience and translate findings into actionable recommendations
Partner with cross-functional stakeholders (Supply Chain, Store Operations, Merchandising, Digital, IT, Finance, Customer Experience) to investigate issues, support initiatives, and drive resolution of systemic operational challenges
Support technology and process improvement initiatives by translating business needs into data-backed requirements, performance metrics, and success measurements
Contribute to peak planning, capacity analysis, scenario modeling, and performance risk assessments to support seasonal and promotional demand
Assist in the preparation of executive-level business reviews, readouts, and decision support materials
Support vendor and partner performance analysis where applicable, using data to inform conversations and improvement opportunities

Qualifications

Demonstrated experience in fulfillment analytics, supply chain operations, or omnichannel retail
Ability to synthesize complex data and communicate insights clearly to both technical and non-technical audiences
Excited about continuous improvement and problem-solving
Strong project management skills and ability to manage multiple workstreams simultaneously
Proficiency in SQL, Excel, and at least one BI tool (Power BI, Tableau, Looker)
Experience with order management systems or WMS platforms preferred
Bachelor's degree in Supply Chain, Analytics, Business or a related field a plus

At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:

Cameras must be on for all virtual interviews.
AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

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Benefits

The annual base salary range is $64,200 - $77,000 / yr. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below: