Temu responds to BEUC complaint

Temu is a newcomer to Europe, having entered our first markets just over a year ago. During this time, we have listened carefully to feedback from customers, regulatory bodies, and consumer advocacy groups. We have been actively adjusting our service to align with local practices and preferences, and we are committed to full compliance with the laws and regulations of the markets where we operate. We aim not just to meet the minimum legal requirements but to exceed them by adhering to the highest standards of best practices. To achieve this, we work closely with our third-party sellers, regulators, consumer groups, and other stakeholders.

Our interests in protecting consumers' interests are mutual and aligned. Our commitment to compliance and our willingness to engage stakeholders globally can be seen in our proactive actions. In the past week, Temu entered a cease-and-desist declaration with Germany's VZBV, committing to addressing concerns raised about our practices, many of which are covered by the BEUC's complaint. Additionally, on Monday, Temu signed a product safety pledge with South Korea's Fair Trade Commission, committing to a comprehensive system to detect, prevent, and remove unsafe products from circulation.

Temu strives to provide innovative and convenient services to consumers while prioritizing their safety. We operate with integrity and are guided by a core set of values that always put consumers first. We are ready to cooperate swiftly and diligently with stakeholders to ensure consumer safety and the sustainable growth of the platform.

Regarding the BEUC complaint, we take it very seriously and will study it thoroughly. We hope to continue our dialogue with the relevant stakeholders to improve Temu's service for consumers. Where we identify areas for improvement, we are eager to work together to enhance our service and to rectify any shortcomings. We hold the interest of consumers at heart and strive to provide a safe and trusted service that is valued by consumers and adds significant value. We are committed to transparency and full compliance with all applicable laws and regulations.

We appreciate the opportunity to address these concerns.