Delivery news and archive

Narvar partners with logistics platform Fillogic to simplify returns

Narvar has announced a new partnership with logistics-as-a-service platform Fillogic with the goal of helping retailers and brands simplify and expedite product returns. The partnership will bring together Narvar’s end-to-end returns management solutions and Fillogic’s Hub Network and sortation technology. Fillogic will now be able to pick up...

Business

3 reasons why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up rocketing by nearly 28%. In some parts of the world we saw 10 years of ecommerce growth in the space of 3 months. High demand is great news, but couple that with increased competition and shrinking customer retention rates and...

Retail

Returns jump in July as Brits send back hasty lockdown purchases

The Royal Mail has seen a 25 percent year-on-year increase in the amount of returns made in July as Brits sent back items they splashed out on during lockdown. When breaking it down by areas in the UK making the most returns, St Albans tops the list, followed by Watford, Kingston-upon-Thames, Ilford and South West London. By country, capitals...

Retail

H&M to deliver orders by bike in the Netherlands

H&M has started delivering orders to its customers in the Netherlands by bike in a bid to cut down on carbon emissions. The Swedish retail giant has teamed up with Dutch bicycle courier company Fietskoeriers.nl for the initiative which offers next-day delivery and is priced like H&M’s regular next-day delivery service. Couriers from...

Retail

Old Navy launches delivery service with Postmates

American clothing brand Old Navy is bringing the retail experience straight to its customers. For December, the retailer is teaming up with the popular smartphone app Postmates to offer on-demand delivery for its products. According to an announcement from the brand, customers who utilize Old Navy’s Buy Online, Pickup In-Store program will have...

Retail

Zalando shares ‘excellent’ results from private delivery pilot

Zalando has shared the first positive results following a new pilot delivery service operated by private persons. The German fashion giant has been piloting private pickup and drop-off points in Denmark (Aarhus and Copenhagen), which see members of the public sign up to be ‘Din Nabo’ (or ‘your neighbor’ in Danish) and receive packages for others...

Retail

Zalando pilots same-day deliveries for Adidas.fr customers

German fashion giant Zalando is delivering orders for Adidas' french website as part of a pilot. The test, which started in the beginning of August and will initially run for 6-12 months, sees Zalando deliver goods on the same or next day from its own logistics centre in Moissy-Cramayel to Adidas customers in Paris who have bought their goods...

RetailFeatured

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...

Retail

“Airbnb of fashion”: online store uses people’s homes as pick-up points

Zalando, one of Europe’s biggest online fashion stores, is testing a service in which private persons offer their homes as pick-up and drop-off locations for parcels. Self-employed people, retirees, stay-at-home parents and other people who spend much of the day at home can earn some extra money that way. The service is currently being tested by...

RetailFeatured

Convenient delivery is crucial to achieve customer loyalty, study reveals

There are many factors to make an online store successful: the look and feel of the website, the product offering, the speed with which new items are added… But there’s one element retailers definitely shouldn’t overlook: delivery. No less than 83 percent of US shoppers said they are unlikely to buy from an online store again after a poor...

Retail

Amazon testing drone delivery in the UK

London - As US online giant Amazon was denied regulatory approval for its flying drones in America, the company has decided to look elsewhere for the trial of its Amazon Prime Air delivery service, namely the UK, the Netherlands and Canada. Jeff Bezos, founder and Chief Executive Officer at Amazon confirmed that the company had being testing...

Fashion

Amazon to test delivery service by air

Amazon customers could soon see their purchases delivered by drones, also known as unmanned aerial vehicles (UAV). The world's largest online retailer confirmed it is undergoing tests to deliver goods which could reach customers within 30 minutes of placing an order, its chief executive Jeff Bezos stated. The drones, called Octocopters, could...