iT Hardware Asset Management - Analyst 1 (Onsite - CO)

Job Description

IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.

Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.

Key Responsibilities

• General knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices. 
• Analyzes device options to meet the needs of the business, including tech compatibility
• Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance  
• Supports accurate device inventory and organization for all devices across multiple locations
• Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
• Awareness of industry practices, strategies, and processes within retail and technology
• Awareness of technology tool sets

Behavioral Competencies

• Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
• Follows through on commitments and obligations and uses company resources wisely
• Understands overall business objectives and priorities and how efforts align
• Remains creative and open to new ideas
• Exhibits exceptional attention to detail.
• Collaborates, influences, and builds consensus through constructive relationships and effective listening
• Solves problems by incorporating data into decision making
• Focuses on solutions and identifies and removes barriers to problem solving
• Adjusts to changing situations and expectations in a positive way

Key Qualifications

• 1-year Analyst, Financial Analyst, Logistics, or Technician experience
• BA/BS degree or equivalent work experience
• Prior experience with ServiceNow ITSM a plus
• Microsoft Office suite expertise

• Ability to lift 40 lbs.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at . 

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado: $57,000 - $91,500 Annually