Deckers Brands
Sales Lead with Keys, Hoka
Sales Lead with Keys, Hoka
HOKA
ABOUT HOKA
At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
SUMMARY
Our Sales Leads with Keys are integral to the success of the HOKA Brand. As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.
DESCRIPTION
As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
CORE COMPETENCIES
As an effective Sales Lead with Keys, you know how to:
Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.
KEY QUALIFICATIONS
Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
ADDITIONAL REQUIREMENTS
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.
As part of our HOKA Family, you belong to more than a performance lifestyle Brand. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
$18.00 - $20.00 hourly
The pay rate posted reflects the pay target for new hire salaries for this role in our Ala Moana location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military, or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity. If you need reasonable adjustments at any point in the application or interview process, please let us know.
We know that creating space for people to identify themselves in the way in which they choose affirms our individual value and promotes a culture of mutual respect. Please feel free to let us know in your application which pronouns you use, for example: she/her/hers, he/him/his, they/them/theirs.
Related News
Deckers Brands records strong fiscal year growth driven by Hoka and UGG
Global footwear and apparel retailer Deckers Brands recorded revenue growth driven by its key brands, Hoka and UGG. Net sales for the fiscal year surged by 16.3 percent to 4.986 billion dollars, with constant currency net sales increasing by 16.5 percent. Deckers also announced the appointment of Cynthia (Cindy) L. Davis as the new chair of the...
BusinessFeaturedMemberMay 23, 2025
Spencer Badu makes footwear debut with HOKA collaboration
HOKA® , a division of Deckers Brands (NYSE: DECK), is proud to introduce its latest collaboration with Canadian-Ghanaian designer Spencer Badu, marking the designer’s official entry into the footwear industry. Known for his elevated and subversive uniform-inspired apparel, Badu brings a deeply personal narrative to the collaboration, rooted in...
FashionPress ReleaseMay 19, 2025
LOEWE and Swiss sportswear brand On collaborate for SS25
LOEWE and Swiss sportswear brand On collaborate for SS25 with an expanded ready-to-wear offering and the launch of the Cloudventure LOEWE 2: a remake of the original LOEWE × On design, featuring new materials and fluid lines. Originally created to take on the great outdoors, the Cloudventure LOEWE 2 finds its footing in more urban terrain. The...
FashionPress ReleaseMay 12, 2025